Return and refund policy

Last updated: 9/1/2025

We want you to be satisfied with your purchase. If you are not, here’s how returns work:

Eligibility for Returns

  • Returns accepted withinon delivery time or with in 2 days of delivery.
  • Items must be unused, undamaged, and in original packaging.
  • Proof of professional installation may be required for warranty claims.

 

  1. Non-Returnable Items

  • Installed tires, rims, or batteries.
  • Clearance or discounted items (unless defective).
  • Items damaged by self-installation or improper handling.

         Process

  • Contact us at [tirevibe991881@gmail.com ]or [+254 7 24404444 ] before sending back the item.
  • Customer is responsible for return shipping costs (unless item is defective/wrong).

      2.Refunds

  • Once inspected, approved refunds are processed within 5–10 business days.
  • Refunds are issued to the original payment method.

    Exchanges

  • We allow product exchanges for size/model issues, subject to stock availability.